Facebook Messenger Now Houses 11,000 (Mostly Awful) Bots
|Image Source: wersm.com|
If nothing else, it's an impressive growth rate, but quantity is a far cry from quality, and you'd be hard pressed to find anyone (without any kind of vested interest) with a positive account of an exchange with a chatbot. Despite the promises that the bots are meant to learn more as the interaction extends, it still hasn't reached far beyond 'automated response that has a rough idea what you might be on about'. Services like Siri are similarly hamstrung, but even they are leagues ahead of most Messenger bots.
Despite this, a further 23,000 developers are on track to create new bots, so in engagement terms, the numbers must be adding up, or Facebook's rhetoric about their value in the future is just that convincing. The latter seems more plausible, as Facebook have been somewhat reluctant to put forward any figures about actual user engagement. I just did a mini-survey of the office, exactly 0% said that they had used a Messenger bot. Our office is quite small, granted, but I'd be willing to bet that most people you ask on the street would say the same. Or just awkwardly pretend they're late for a meeting.
Facebook have assured users that the more developers get involved, the better the overall quality will become, as kinks like bad connectivity or generally slow response times are ironed out over time. As an intermediary between you and a real person, you're still always going to be better off talking to a real person if you can, but for understaffed, vitally important services like the emergency line or the up to date weather, bots could eventually prove their worth.
Soon enough, a quick replies function with suggested user interactions will be available, as will a 'persistent' command menu so that users don't have to memorise specific prompts. Like apps, the broader the spectrum becomes, the more potential for a better output we'll have. Facebook are probably onto something here, they just have yet to really prove it.
Callum is a film school graduate who is now making a name for himself as a journalist and content writer. His vices include flat whites and 90s hip-hop. Follow him @Songbird_Callum
Facebook Messenger Now Houses 11,000 (Mostly Awful) Bots Reviewed by Callum Davies on Tuesday, July 05, 2016 Rating: